Salesforce Administrator & CRM Fundamentals
Learn Salesforce from scratch and build a strong foundation in CRM, Salesforce Administration, Data Management, Security, Reports, Dashboards, and Automation. T...
Learn Salesforce from scratch and build a strong foundation in CRM, Salesforce Administration, Data Management, Security, Reports, Dashboards, and Automation. T...
Salesforce is the world's leading Customer Relationship Management (CRM) platform used by businesses to manage customers, sales, marketing, and support processes. This course provides a step-by-step introduction to Salesforce, covering navigation, data management, security, reports, dashboards, workflow automation, and administration concepts. By the end of the course, learners will be able to confidently navigate Salesforce, manage data, create reports, automate business processes, and prepare for Salesforce Administrator roles.
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Basic computer and internet navigation skills
No prior Pega experience is required
A laptop or desktop computer with internet access
Willingness to learn business process management concepts
Access to a Pega training environment (provided during the course)
Basic understanding of business applications is helpful but not mandatory
Understand Pega Platform architecture and core concepts
Build and manage end-to-end case management applications
Design responsive user interfaces using Pega UI tools
Configure business rules, decision strategies, and workflows
Integrate Pega applications with external systems and APIs
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